For physical goods 

It refers to tangible goods. They are sold, shipped, and used physically. The client can ask for a refund, exchange, or replacement of the physical goods, depending on the circumstances discussed here. The refund can be store credit or money credited to the account of the buyer. The only physical goods not eligible for refunds and considered final transactions are traditional pieces of artwork.

For digital goods 

Files that are delivered, downloaded, used virtually, and stored in a digital format.  They are shipped to the customers electronically through an automated email, or they can be downloaded from their store account. Digital goods are final transactions without eligibility for refunds, returns, or exchanges. Replacements can be done if the digital purchase becomes corrupted/damaged.

• Purchase must have proof of receipt of purchase.
• The item(s) must be in its original package and state.
• All returns delivered to us will be carefully inspected for the approval process.
• The product(s) must not be damaged or used by the client when returned to us.
• All shipping label returns we provide must be processed by the client in a 2-day timeframe.
• All issues must be initiated on the contact page with all the relevant information and proof.
• All purchases by default will include protection services such as “tracking shipment” and “shipment insurance” services.

• We will need a max. of 5 days to process the return and assess it (inspection) after receiving the product back, once done the client will receive an email with instructions or an update.
• The client will have 15 days to issue a refund, replacement, or exchange of the purchase after successfully receiving the delivery (confirmed by the USPS carrier).
• The approved refund will be credited to the original payment or credit card within 7 to 14 days, depending on your bank. 
• All purchases by default have “shipping insurance”. Also, certain items are not eligible for returns, refunds, or exchanges due to hygiene reasons.

• If the product got broken during transit due to poor protection.
• If the delivered mistaken product was caused by our end (item must be returned to us).
• If the purchase has a missing item due to our neglect (we can refund or send a replacement for the missing item).

• The client is unsatisfied with the product due to its low quality or damaged state. (Please be advised we do high-quality work)
• If the delivered package contains a mistaken product due to the client’s accidental purchase (Item must be returned to us).

• Item(s) for exchange must be in the original state, this means undamaged or used.
• Please be aware that our items may be limited and exchanges may not be possible.
• Only acceptable if the client bought the wrong item accidentally, or if we sent the wrong size.

• If the delivered item(s) came damaged or defective (by our end) we can offer a replacement or refund, not exchange.
• Item(s) for exchange must be at the same price value, otherwise, the client must pay the difference from the total.

• Send us proof(s) of the issue, this is required to deliver a solution.
• For damaged goods, there is no need to return the damaged product.
• Contact us within 15 days after the successful delivery of your package.
• We will inspect the information and the returned purchase and offer the best solution (refund or replacement).
• Defected, miss-shipped, or damaged products (only during carrier’s transit or by us) can apply for a replacement or refund.

• Once we have reached an agreement, we’ll provide a shipping label return for the return of the mistaken goods (an error made on our end).
• Please return the product to your local post office within 2 business days with the shipping label we’ll provide to you. This is to ensure your shipping label doesn’t get penalized or canceled by USPS. Otherwise, you’ll have to buy the shipping label at your expense.
• Once we receive the returned product in its original state, after inspection, we will begin the process with the correct and discussed solution.

Damaged/Missing Goods

Lack of protection, missing items, or neglectful transportation

Mistaken Goods

Wrong, damaged, or defective product sent by us to the client.

Exchange Goods

The client accidentally bought or received the wrong product.